Frequently asked questions

Ordering your favourite merchandise is easy. Follow these three short steps to complete your purchase at the Magical Shop:

1. Choose products: Browse our collections and click on the items to add them to your shopping cart.
2. Proceed to checkout: Click on the shopping cart icon and choose to proceed to checkout.
3. Complete your purchase: Fill in your delivery details, select a payment method, and confirm your order.

We offer 100% secure payments through several established providers. When you shop, you can choose from, among others:

• Card Payment: We accept the most common debit and credit cards.
• Other options: Additional secure and convenient payment options are clearly presented when you reach the checkout.

If your order has not yet been shipped, we can sometimes help change or cancel it. Please contact us as soon as possible.

Yes, we ship to multiple countries. Available shipping options and costs are displayed at checkout.

Delivery time depends on your location and shipping option selected. Estimated delivery time will be displayed at checkout.

Once your order has been shipped, you will receive an email with a tracking number so you can follow your package.

Yes, you can return unused products in their original condition within the return period specified in our policy.

Contact our customer support with your order number and reason for the return, and we will help you further.

The refund takes place after we have received and checked the returned item. The time may vary depending on the payment method.

You can reach us via our contact page or email. We aim to respond as quickly as possible.

Please contact us directly and attach pictures, and we will help you solve the problem as quickly as we can.

Yes! We sell officially licensed products from well-known brands such as Harry Potter, Star Wars, Sanrio, Pokémon, Minecraft, Wednesday, The Nightmare Before Christmas and more.

We do our best to ensure that images and descriptions accurately reflect the products. Slight color differences may occur depending on screen settings.

The refund will be made after we have received and inspected the returned item. The time may vary depending on the payment method.

Yes! Magiska Butiken started as a small family business and a hobby, built on our love for these products. We choose products that we like and enjoy using.

Some products are coming back, while others are limited edition. If you find something you like, we recommend grabbing it while it's still in stock. ✨

Magiska Butiken is primarily a smooth and secure e-commerce site where you can click home your favorite merch around the clock. Our warehouse and operations are based in Lund, Skåne, but currently we do not have a physical store for customers to visit. By running sales online, we can instead offer a larger, more varied assortment and fast deliveries to fans across Europe!

Absolutely! Our range is full of perfect birthday presents and Christmas gifts for pop culture lovers. When you check out, you can easily enter your own address as the billing address and the recipient's address as the shipping address. We will then send the package with their new favourite merch directly to their home or their nearest post office.

Yes, we offer digital gift cards! They are the perfect solution if you're looking for a present for a big fan, but are unsure of exactly which franchise, character, or size they prefer. Our gift cards are delivered instantly via email and include clear instructions on how to easily redeem them at checkout. A perfect option for a last-minute gift!